Support
Last updated: 10 September 2026
Need a hand with PlanJolly? Email us at support@planjolly.com and a real person will reply, usually within two working days. Support is in English.
Contact us
Email: support@planjolly.com
To help us sort things quickly, please include:
- the email address you sign in with (or say if you use Sign in with Apple or Google)
- your phone model and whether you’re on iPhone or Android
- what you were doing and what happened – a screenshot helps
Writing from the email address you sign in with lets us act on account requests, such as deleting your account, without extra back-and-forth.
Your subscription
Subscriptions are billed by the App Store or Google Play, not by us, so cancellations and refunds go through them:
- iPhone – open Settings on your phone, tap your name, then Subscriptions. Refund requests go through reportaproblem.apple.com.
- Android – open the Play Store, tap your profile picture, then Payments & subscriptions. Refund requests go through Google Play.
Cancelling stops the next charge; you keep full access until the end of the period you’ve paid for, and your plan is saved after that.
Your account and data
- Delete your account in the app from Settings, or email us from your sign-in address – see Deleting your account in our privacy policy.
- Data-protection requests (access, correction, portability): email support@planjolly.com.
- Privacy & data · Terms & conditions
Common questions
Getting started
What is PlanJolly?
A wedding planner that builds your to-do list around your date, keeps both of you on the same page, and tracks your budget and suppliers in one place.
How do I sign in?
We email you a sign-in link or a 6-digit code, or you can sign in with your Apple or Google account – so there’s no password to remember. Tap the link on your phone and you’re in.
How does PlanJolly know what I need to do?
Once you set your date and a few details during setup, we lay out a timeline of tasks, each landing in the right week before (and after) the day.
Your plan
Can I change my wedding date?
Yes. Change it in Settings and your timeline reshuffles to match. Anything you’ve already edited or ticked off is kept.
What’s the express planner?
If your wedding is four months or less away, you get a tighter plan focused on what matters most in the time you’ve got.
Can I add my own tasks?
Yes. Add anything that’s missing – your own tasks always stay put when the plan updates.
What are the “useful info” pages?
Short, plain-English guides at the foot of each category – questions to ask suppliers, what to think about, the things couples forget.
Planning together
Can my partner use PlanJolly too?
Yes. Every plan comes with two seats. Invite your partner from Settings and you’ll share one plan, in sync.
Can we split up who does what?
Assign any task to you, your partner, or both, and filter your list to just yours when you want to focus.
Budget & suppliers
How does the budget work?
Set your total, and PlanJolly tracks what you’ve spent against it as you add costs to your tasks.
Can I contact suppliers in the app?
Yes. Email a supplier from their card, and their replies come straight back into PlanJolly, kept together as a thread.
Your subscription
Is there a free trial?
Yes. Pick a plan and try everything free for seven days. Cancel before the trial ends and you won’t be charged.
What happens when the trial ends?
If you haven’t cancelled, your subscription starts automatically. If you have, your plan is saved and waiting – subscribe any time to carry on, and nothing is ever deleted.
Do we both have to pay?
No. One subscription covers both of you – whoever subscribes unlocks the plan for both seats.
How much does it cost?
You’ll see the current plans – monthly and yearly – in the app.
I’ve already subscribed – why am I being asked again?
Tap “Restore purchases” on the plans screen or in Settings to bring your subscription back, for example on a new phone.
Your data
Where is my data kept?
Securely, on servers in the EU. See Privacy & data in Settings for the detail.
How do I delete my account?
You can delete your account and its data from Settings. Deletion is permanent and can’t be undone.
About us
PlanJolly is made by Bayek Limited, a company registered in England and Wales (company number 11789580). Registered office: Mansion House, Manchester Road, Altrincham, Cheshire, WA14 4RW.